1. Acceptance of Terms

By accessing and using Egudam.com, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Services

Egudam.com provides an online shopping and delivery platform. We facilitate orders between customers and vendors and coordinate delivery through our delivery network.

3. Account Registration

You must provide accurate and complete information when creating an account

You are responsible for maintaining the security of your account credentials

You must be at least 16 years old to create an account

One account per person; duplicate accounts may be suspended

4. Orders and Payment

All prices are displayed in Bangladeshi Taka (৳) and include applicable taxes

We accept Cash on Delivery (COD) and online payment methods

Orders are confirmed upon successful payment or COD acknowledgement

Products are subject to availability and prices may change without notice

Delivery fees may apply based on your location and order value

5. Delivery

Delivery times are estimates and may vary due to traffic, weather, or order volume

You must provide a correct delivery address and be available to receive your order

Failed delivery attempts due to customer unavailability may result in order cancellation

6. Cancellation and Refunds

Orders can be cancelled before processing begins

Once processing has started, cancellation is at our discretion

Refunds for cancelled orders will be processed within 3-5 working days

Complaints about product quality must be reported within 24 hours of delivery

7. Loyalty Program

Points are earned on completed orders and can be redeemed for discounts

Points have no cash value and are non-transferable

We reserve the right to modify loyalty program terms at any time

8. Prohibited Conduct

You agree not to:

Use the service for any illegal purpose

Abuse promotional codes or exploit system vulnerabilities

Harass delivery partners or staff

Submit fraudulent orders or payment information

9. Limitation of Liability

Egudam.com is not liable for issues arising from delays or incorrect delivery information provided by the customer.

10. Changes to Terms

We may update these terms at any time. Continued use of the service after changes constitutes acceptance of the updated terms.

11. Contact

For questions regarding these terms, contact us at hello@egudam.com.

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